Dear Valued Customers,
In celebration of China’s National Day, Shevenmed will be closed for the holiday period. Please see our schedule below:
Holiday Schedule
📅 休暇期間：
- October 1 – 8, 2025 (Wednesday to Wednesday)
- Our offices and customer service will be closed during this period
💼 Resumption of Business:
- October 9, 2025 (Thursday)
- Normal business hours resume at 9:00 AM
During the Holiday
Customer Service
- Email Response Time: 24-48 hours (checked periodically)
- Phone Support: Limited emergency support available
- Live Chat: Offline – automated responses only
- Order Processing: Resumes October 8, 2025
Urgent Matters
For urgent inquiries during the holiday:
- Emergency Email: info@shevenmed.com
- Expected Response: Within 24 hours for critical matters
Orders & Shipping
- Orders Placed Before Sept 30: Will be processed and shipped before the holiday
- Orders During Holiday (Oct 1-8): Will be processed starting October 9
- Shipping Updates: Courier services may also experience delays during the national holiday
Plan Ahead
To ensure uninterrupted service to your needs:
✅ Place orders before September 30, 2025 for pre-holiday delivery
✅ Stock up on essential supplies if needed during the holiday period
✅ Download our resources from the Knowledge Base for self-service support
✅ Schedule consultations for the week of October 9 onwards
About National Day
China’s National Day commemorates the founding of the People’s Republic of China on October 1, 1949. It’s one of the country’s most important holidays, celebrated with festivities nationwide.
We Appreciate You
Thank you for your continued trust and partnership with Shevenmed. We wish you and your loved ones a joyful National Day celebration!
We look forward to serving you with excellence when we return.
Happy National Day! 🇨🇳
For more information, please contact us at:
- Email: info@shevenmed.com
- Address: Room 806, #2 Lingguang Building, 2511 West Huancheng Rd, Fengxian District, 201400, Shanghai, China.
